Cancellation Policy
Last updated: January 25, 2026
Introduction
This Cancellation Policy explains how to cancel your Data Research Analysis subscription, what happens to your account and data after cancellation, and your options for reactivation. We respect your decision to cancel and aim to make the process as straightforward as possible.
Please read this policy carefully before cancelling your subscription. We also encourage you to consider downgrading to our FREE tier as an alternative to complete cancellation.
How to Cancel Your Subscription
Self-Service Cancellation
You can cancel your subscription at any time through your account settings:
Log in to your Data Research Analysis account
Navigate to Account Settings → Subscription
Click "Cancel Subscription"
Follow the cancellation wizard (includes data export reminders)
Confirm your cancellation decision
Receive confirmation email with cancellation details
Email Support Cancellation
Alternatively, you may cancel by contacting our support team:
Subject line: "Subscription Cancellation Request"
Include: Your registered email address and account details
Email cancellation requests are processed within 1-2 business days. You will receive confirmation once processed.
Required Information
To process your cancellation, we require:
Account email address (for verification)
Reason for cancellation (optional but helps us improve)
Confirmation that you understand data retention policies
Cancellation Effective Date
End of Billing Cycle
Your subscription cancellation becomes effective at the end of your current paid billing period. This means:
You retain full access to all paid features until the billing period ends
No prorated refund is issued for unused time in the current period
Automatic renewal is disabled and you will not be charged again
Your account continues with all current tier limits until expiration
Immediate Effect
Upon confirming cancellation:
Future billing is immediately stopped
Auto-renewal is disabled
A cancellation confirmation email is sent
Your account is marked for review after the billing period expires
Access After Cancellation
During Current Billing Period
Until your paid period expires, you continue to have:
Full access to all features of your current subscription tier
Ability to create, edit, and delete projects, data sources, and dashboards
Access to AI data modeling (within your tier's monthly limit)
Export capabilities for all your data and visualizations
Third-party integrations (Google Analytics, Google Ads, etc.)
After Billing Period Expires
When your paid period ends:
Your account automatically transitions to a cancelled status
Access to the platform is restricted (read-only mode for data export)
You cannot create new projects, data sources, or dashboards
Data remains accessible for the retention period (see below)
You receive email notifications about data export and retention
Data Retention and Deletion
Retention Period
After your subscription ends, we retain your account data for a configurable grace period to allow you time to:
Export your data, dashboards, and visualizations
Reconsider your cancellation
Reactivate your account without data loss
Current Retention Period: The platform administrator configures this period (default is 30 days from cancellation effective date).
You will be notified via email:
7 days before retention period expires
1 day before retention period expires
When data deletion has been completed
What Happens to Your Data
During Retention Period:
All your data remains intact and accessible (read-only)
Projects, data sources, data models, and dashboards are preserved
Database connection credentials remain encrypted in storage
OAuth tokens for third-party services (Google Analytics, etc.) remain valid
You can log in to export data or reactivate
After Retention Period Expires:
Permanent deletion of all data associated with your account
Projects, data sources, data models, and dashboards are deleted
All uploaded files (CSV, Excel, PDF) are removed
Dashboard visualizations and exports are deleted
Database connection credentials are permanently deleted
OAuth tokens are revoked and deleted
Your user account is marked as deleted (email reserved to prevent reuse)
This deletion is irreversible and cannot be undone
Data We Retain
Even after account deletion, we may retain certain information as required by law or for legitimate business purposes:
Transaction records (for tax and accounting purposes, typically 7 years)
Billing history and invoices
Support correspondence and communications
Anonymized usage statistics (no personally identifiable information)
This retained data cannot be accessed by you and is used solely for compliance and business operations.
How to Export Your Data
Before Cancellation (Recommended)
We strongly recommend exporting your data before initiating cancellation:
Dashboard Exports: Navigate to each dashboard → Click "Export" → Choose format (PNG, PDF)
Data Model Results: Open each data model → Click "Export Data" → Choose format (CSV, Excel, JSON)
Project Configurations: Export project settings and data source connection details (credentials excluded for security)
Account Data: Navigate to Account Settings → "Download Account Data" → Receive ZIP file with all exportable data
During Retention Period
After cancellation but within the retention period:
Log in to your account (read-only mode)
Access all export functions
Download your complete account data archive
Export capabilities remain fully functional
Export Formats
We provide multiple export formats:
Dashboards: PNG images, PDF documents
Data: CSV, Excel (XLSX), JSON
Account Archive: ZIP file containing all projects, configurations, and metadata
Reactivation Process
Within Retention Period
If you change your mind during the retention period:
Log in to your account
Navigate to Account Settings → Subscription
Click "Reactivate Subscription"
Choose your subscription tier
Complete payment to reactivate
Immediate restoration of full access
No data loss – All your projects, data sources, data models, and dashboards are restored exactly as they were.
After Retention Period
If the retention period has expired and your data has been deleted:
You may create a new account with the same email address
You will start fresh with no previous data
Previous subscription history is not restored
You qualify for first-time subscriber benefits (if applicable)
Downgrade as an Alternative
Keep Your Data with FREE Tier
Instead of cancelling completely, consider downgrading to our FREE tier:
No cost forever – Completely free, no credit card required
Keep your data – All projects and dashboards are preserved
No retention period – Your account remains active indefinitely
Core features included – 3 projects, 5 data sources, 5 dashboards, AI data modeling
Easy upgrades – Upgrade back to paid tier anytime you need more resources
How to Downgrade
To downgrade instead of cancelling:
Navigate to Account Settings → Subscription
Click "Change Subscription Tier"
Select "FREE" tier
Confirm downgrade (takes effect at end of billing period)
Note: If your current usage exceeds FREE tier limits (e.g., more than 3 projects), you'll need to reduce your resources before downgrading. The platform will guide you through this process.
Outstanding Balances
Before your cancellation can be fully processed:
All outstanding invoices must be paid
Any failed payment attempts must be resolved
Disputed charges must be settled
Accounts with unpaid balances cannot be cancelled and may be subject to collection procedures.
Third-Party Service Disconnection
OAuth Integrations
When your account is deleted after the retention period:
OAuth connections to Google Analytics are automatically revoked
Google Ads API access tokens are deleted
Google Ad Manager refresh tokens are removed
All third-party service permissions are withdrawn
Recommendation: Manually revoke access through your Google Account settings at Google Account Permissions for added security.
Database Connections
Encrypted database connection credentials (PostgreSQL, MySQL, MariaDB, MongoDB) stored in our system are:
Securely deleted from our database
Encryption keys are rotated to prevent future decryption
No ongoing access to your external databases
No Cancellation Fees
Data Research Analysis does not charge any fees for cancelling your subscription. You are free to cancel at any time without penalty.
However, please note that cancelling does not entitle you to a refund for the current billing period. See our Return & Refund Policy for details.
Effect on Shared Projects
If you have shared projects with other users:
Projects you own will be marked for deletion after the retention period
Team members will lose access when the retention period expires
Consider transferring project ownership before cancelling
Other members should export any data they need before your retention period ends
Notification of Data Deletion
We will notify you via email:
At cancellation: Confirmation email with retention period end date
7 days before deletion: Reminder to export data and option to reactivate
1 day before deletion: Final warning with export instructions
After deletion: Confirmation that data has been permanently deleted
These notifications are sent to your registered email address. Please ensure your email is current and accessible.
Admin-Managed Cancellations
In certain circumstances, platform administrators may cancel accounts:
Violation of Terms of Service
Fraudulent activity or payment disputes
Prolonged inactivity (typically 12+ months with unpaid balance)
Legal or regulatory requirements
In such cases, you will be notified and given an opportunity to export your data before deletion.
Changes to This Policy
We may update this Cancellation Policy from time to time. Changes will be effective immediately upon posting. We will notify active subscribers of material changes via email.
Your continued use of the service after changes constitutes acceptance of the updated policy.
Jurisdiction
This policy is governed by the laws of Pakistan. Any disputes arising from subscription cancellations shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.
Contact Us
If you have questions about this Cancellation Policy or need assistance with cancellation:
Phone: +92 322 4138957 (Available from 10am to 6pm Pakistan Standard time)
Company: Data Research Analysis (SMC-Private) Limited
1327 D Street 26 Phase 6
Defence Housing Authority
Lahore, Punjab
Pakistan
Related Policies
Please also review our related policies:
Data Research Analysis is an open source data analysis platform developed under the MIT Open Source License.
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