Return & Refund Policy

Last updated: March 12, 2026

Introduction

Thank you for subscribing to Data Research Analysis. This Return and Refund Policy explains our policies regarding refunds for our subscription-based data analytics and visualization platform services.

Data Research Analysis is a Software as a Service (SaaS) platform that provides instant access to data analysis, visualization, and dashboard creation tools. Because our service is digital and access is granted immediately upon subscription, our refund policy differs from policies for physical products.

Payment Processing

Data Research Analysis uses Paddle as our authorised Merchant of Record and reseller. When you purchase a subscription, your transaction is processed by Paddle, and their Consumer Terms and Conditions apply alongside this policy. All refunds are processed by Paddle on a case-by-case basis.

14-Day Consumer Right to Cancel

If you are a Consumer purchasing a paid subscription for the first time, you have the right to cancel and receive a full refund within 14 days of the date of your first payment, without giving any reason.

To exercise this right, contact us at hello@dataresearchanalysis.com before the 14-day period expires. Your refund will be processed via the same payment method and returned to you within 14 days of us receiving your cancellation request, at no fee to you.

Important: This right to cancel applies only to the initial subscription purchase and not to any subsequent automatic renewal charges.

Free Tier Testing

We strongly encourage all prospective subscribers to thoroughly test our platform using the FREE tier before upgrading to a paid subscription. The FREE tier includes:

• Up to 3 projects

• Up to 5 data sources per project

• Up to 5 dashboards

• 3 data models per data source

• 5 AI-generated data models per month

• Up to 50,000 rows per data model

• Access to all chart types and visualization features

The FREE tier allows you to evaluate whether our platform meets your needs before making a financial commitment.

Refunds After the 14-Day Period

After the 14-day Consumer Right to Cancel has expired, subscription fees are generally non-refundable. However, we may issue refunds in the following circumstances, processed at Paddle's discretion on a case-by-case basis:

1. Billing Errors

If you are charged incorrectly due to a system error or technical malfunction on our part, we will issue a full refund for the erroneous charge. This includes:

• Duplicate charges for the same subscription period

• Charges after subscription cancellation was properly processed

• Incorrect subscription tier charged

• Charges applied despite payment failure

2. Extended Platform Downtime

If our platform experiences extended downtime (more than 72 consecutive hours) due to technical issues within our control, and you have not been able to access the service during your billing period, you may be eligible for a prorated refund for the downtime period.

Planned maintenance windows and third-party service interruptions (Google Analytics API, Google Ads API, etc.) are not eligible for refunds.

3. Service Not As Described

If we make material changes to advertised features or capabilities after you subscribe, and these changes significantly reduce the value or functionality you subscribed for, you may request a prorated refund for the remaining subscription period.

Non-Refundable Items and Services

The following are explicitly non-refundable:

• Used AI Generations: AI data modeling credits consumed during your subscription period

• Data Storage: Storage used for your projects, data sources, data models, and dashboards

• Data Processing: Any data synchronization, transformation, or processing performed during your subscription

• Partial Month Usage: Subscriptions are billed monthly; partial month refunds are not provided except within the 14-day Consumer Right to Cancel period or in the exceptional circumstances listed above

• Change of Mind: Simple dissatisfaction or change of mind after the 14-day Consumer Right to Cancel period

• Third-Party Service Issues: Problems with connected services (Google Analytics, Google Ads, external databases) outside our control

• Subscription Renewals: Automatic renewals of existing subscriptions (unless billing error)

Downgrades and Account Credits

Downgrading Tiers

If you downgrade your subscription tier (e.g., from ENTERPRISE to PROFESSIONAL), the change takes effect at the end of your current billing period. No refund is provided for the higher tier, but you retain access to all features until the billing period ends.

Cancellation and Credits

When you cancel your subscription:

• You retain full access until the end of your paid period

• No prorated refund is issued for unused time

• No account credits are provided

• You may downgrade to the FREE tier instead of cancelling completely

See our Cancellation Policy for full details.

How to Request a Refund

Refund Request Process

If you believe you are eligible for a refund under the exceptional circumstances described above, please follow these steps:

1. Contact Support: Email us at hello@dataresearchanalysis.com with the subject line "Refund Request"

2. Provide Information: Include the following in your email:

   • Your registered email address
   • Subscription tier and date of charge
   • Detailed reason for refund request
   • Transaction ID or receipt (if available)
   • Supporting documentation for your claim

3. Review Period: Our team will review your request within 3-5 business days

4. Decision Notification: You will receive an email with our decision and explanation

5. Refund Processing: If approved, refunds are processed within 5-10 business days

Refund Processing Time

Approved refunds are processed as follows:

• Credit/Debit Card: 5-10 business days to appear on your statement

• Bank Transfer: 7-14 business days depending on your financial institution

• Digital Wallets: 3-5 business days

Refunds are issued to the original payment method used for the transaction.

Data Export Before Cancellation

Regardless of refund eligibility, all users have the right to export their data before cancelling their subscription. We provide tools to export:

• Dashboard visualizations (PNG, PDF)

• Data model results (CSV, Excel, JSON)

• Project configurations

Data export is free of charge and available through your account settings. See our Cancellation Policy for data retention information.

Chargebacks

If you initiate a chargeback through your payment provider without first contacting us to resolve the issue:

• Your account will be immediately suspended pending investigation

• Access to all data and services will be revoked

• We may pursue the chargeback dispute if the charge was legitimate

• Future subscriptions may be declined

We strongly encourage you to contact our support team at hello@dataresearchanalysis.com to resolve billing issues before initiating a chargeback.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify active subscribers of material changes via email.

Your continued use of the service after changes constitutes acceptance of the updated policy.

Jurisdiction

This policy is governed by the laws of Pakistan. Any disputes arising from refund claims shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

Contact Us

If you have questions about this Return and Refund Policy, please contact us:

• Email: hello@dataresearchanalysis.com

• Phone: +92 322 4138957 (Available from 10am to 6pm Pakistan Standard time)

• Company: Data Research Analysis (SMC-Private) Limited
  1327 D Street 26 Phase 6
  Defence Housing Authority
  Lahore, Punjab
  Pakistan

Related Policies

Please also review our related policies:

• Cancellation Policy

• Privacy Policy